BOOKING TERMS AND CONDITIONS FOR MENTORING SESSIONS

Full payment is required as part of the booking process for any mentoring sessions.

  • we will agree specific working agreements specific to your requirements
  • for continuity of sessions I will document a summary of our discussions and plans
  • I work within the International Code of Marketing of Breastmilk Substitutes and will not accept mentees who work for formula companies or have commercial interests that undermine breastfeeding and safe bottle feeding
  • NHS training contracts need to be paid in full at least 4 weeks before the training date
  • mentees basic booking details will be stored safely in accordance with the General Data Protection Regulation (GDPR). More details can be found on my Privacy Notice page.
  • all handouts and presentations are the property of Lynn Timms at Breastfeeding Matters and are made available to attendees on the courses only and are not to be shared with any third party.

Payment

I am happy to accept payment by -

  • Card (all major cards accepted)
  • Direct bank transfer
  • NHS invoice
Breatfeeding support and tongue-tie release in Portsmouth

More details can be found on my Prices page.

Late cancellation

Training Courses. Each training course has it's own cancellation policy with the option of substitutions. Please visit the specific course for details.

More details can be found on my Prices page.

Privacy Policy

During our consultation I will be documenting details of our conversations for my Breastfeeding Matters records. I store all patient personal details on a secure computer system in accordance with the General Data Protection Regulation (GDPR).

All clinical notes remain the property of Lynn Timms/ Breastfeeding Matters with a copy of your baby's notes made available to you.

More details can be found on my Privacy Notice page

Feedback

I welcome comments on the services I provide and will be in contact after your visit, course or training session for feedback. This will help me continue to improve the service I am able to offer. Please note that your answers will be confidential and anonymous however, I may use the overall feedback, themes and free text words on my Breastfeeding Matters website and for my onward planning.
Additionally, as I am registered with the Care Quality Commission. The CQC would also like you to tell them about your experiences of care. It helps them to decide when, where and what to inspect, and to take action to prevent poor care happening to others in future. At the end of my visit I will provide you with information if you would like to contact the CQC with your feedback on the care you have received from me.

Complaints policy

I strive to provide the best possible service for my clients and trainees. However, I recognise that sometimes you may feel that I have not met your needs. If you have any complaint or concern about the service you have received from me you are entitled to ask for an explanation.
Complaints can be made to me in writing or via email, by the patient, by an authorized person on the client's behalf, by trainee or associated NHS provider. Complaints should be clear, so that they can be dealt with efficiently.

Your complaint will be acknowledged within two working days of me receiving it followed by a more comprehensive response within the next 21 working days.
More details can be found on my Patient Complaint Information Leaflet.

Website information

Please be aware that any information provided through any part of my website is for information purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation.

Summary

By booking training session it will be assumed that you are in agreement with these Terms and Conditions.

Professional Indemnity Insurance and Public Liability Insurance is provided by Hiscox Insurance Company Ltd.

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