I am always pleased to help parents whenever I can with their feeding challenges. This document gives details of my terms and conditions of service. If, however, you have any queries or need clarification, please contact me and I will be happy to help you.

Consent forms

During my home visit I will require completion of a written consent form. This is in order to explain any assessments, procedures, aftercare, documentation and any associated risk, with you before any advice or treatment is carried out.

Personal details

It is very important that you give a full obstetric, medical history, feeding history, details of any medication you take and share any information which may be influential to your baby's care plan.


I require fees to be settled at the end of the home visit.
I am happy to accept payment by -

  • Card (all major cards accepted)
  • Cash
  • Direct bank transfer (I can supply my bank details at the end of your visit)
Breatfeeding support and tongue-tie release in Portsmouth

More details can be found on my Prices page.

Late cancellation

I reserve the right to charge a cancellation fee of £20 in the event of a booked visit cancelled with less than 24 hours notice plus any travel costs already incurred.
More details can be found on my Prices page.

Privacy Policy

During our visit I will be documenting details of our conversations for my Breastfeeding Matters records. I store all patient personal details on a secure computer system in accordance with the General Data Protection Regulation (GDPR).

All clinical notes remain the property of Lynn Timms/ Breastfeeding Matters with a copy of your baby's notes made available to you.

More details can be found on my Privacy Notice page


I welcome feedback on the services I provide and will be in contact after your visit for an informal update on progress and then to invite you to complete my Evaluation After tongue-tie release. This will help me continue to improve the service I am able to offer. Please note that your answers will be confidential and anonymous however, I may use the overall feedback, themes and free text words on my Breastfeeding Matters website and for my onward planning.
Additionally, as I am registered with the Care Quality Commission. The CQC would also like you to tell them about your experiences of care. It helps them to decide when, where and what to inspect, and to take action to prevent poor care happening to others in future. At the end of my visit I will provide you with information if you would like to contact the CQC with your feedback on the care you have received from me.

Complaints policy

I strive to provide the best possible service for my clients. However, I recognise that sometimes you may feel that I have not met your needs. If you have any complaint or concern about the service you have received from me you are entitled to ask for an explanation.
Complaints can be made to me in writing or via email, by the patient or by an authorized person on the client's behalf. Complaints should be clear, so that they can be dealt with efficiently.

Your complaint will be acknowledged within two working days of me receiving it followed by a more comprehensive response within the next 21 working days.
More details can be found on my Patient Complaint Information Leaflet.

Website information

Please be aware that any information provided through any part of my website is for information purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation.


By booking an appointment it will be assumed that you are in agreement with these Terms and Conditions.

Professional Indemnity Insurance and Public Liability Insurance is provided by Hiscox Insurance Company Ltd.

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